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Home > F.A.Q.

 

(1) HOW TO ORDER

  • Choose & Select your item (s), then “Add to Cart”

  • During “Checkout”, please indicate “Preferred Size(s) ” in the indicated column

  • After submitting your “Order Intent” form, our beautiful & friendly staff will contact you via email to complete your order request (i.e. Order list check/confirmation, Address verification and Preferred payment method)

    (2) SHIPPING & DELIVERY

  • All prices indicated in listing are inclusive of postage fees (door-to-door)

  • Once payment is completed, item(s) will be packed carefully and sent out within 1-3 working days

  • All item(s) will be delivered using express courier (e.g. DHL/EMS/UPS) or standard international air mail services

  • Once item(s) is sent out, customer will receive an email. This confirms that your order has been shipped and the relevant tracking number and expected arrival time will be included inside the email

    (3) PAYMENT METHODS

  • Western Union (www.westernunion.com )

  • Moneybookers (www.moneybookers.com)

  • Paypal (www.paypal.com )

  • International Bank transfer (Details to be advised later)

    (4) CONTACT US / “LIVE” CHAT
    If you have other enquiries or require further assistance, please contact us through “LIVE CHAT” OR “EMAIL US”

  • LIVE CHAT: Please use the “Live Chat” function on our website for instant online enquiries

  • EMAIL US: The “Email Us” button is located at the top right hand corner of our home page. All email enquiries will receive a response within 24 hours.

    (5) RETURN & REFUND POLICY

  • In the rare event that the item is received in unsatisfactory condition, please return it to us in original condition and we will refund you the full amount.
     

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